Customer Service Policy

At Bricker Builds, we take pride in designing awe-inspiring models that spark creativity and imagination—and our commitment to excellence extends to how we care for our customers. You can reach our team directly via our Contact Us page or via the Instant Message chat here on the website.

Customer Support Hours

Our team is available to assist you Monday through Friday, from 12:00 PM to 6:00 PM EST.

Response Time

We aim to respond to all messages within 1–2 business days. As a small and passionate team, we personally read and respond to every inquiry. We’re not bots—we’re the same creatives and problem-solvers who bring each life-sized model to life. Whether you’re reaching out with a question, a challenge, or an awesome photo of your build on display, we value your message and will give it the attention it deserves.

Respectful Communication

Our customer service team is made up of the same people who design, build, and support the Bricker Builds experience. We pour our heart into every model and every interaction. While we always strive for perfection, mistakes can happen—and when they do, we’re here to make it right with care and integrity within our means.

We promise to treat you with respect, empathy, and patience—and we ask the same in return. Disrespectful messages can make it harder to have the open and collaborative conversation we need to solve the issue. Kindness goes a long way, and no matter the situation, we’re committed to helping you feel heard and supported.

Thank you for being part of the Bricker Builds community. We’re honored to be part of your creative journey.

—The Bricker Builds Team