Refund policy


Policy for Physical Product Orders (e.g. 'Bricks + Instructions')


E
very brick order is hand-picked and packaged to ensure that the highest quality is maintained. Returns and exchanges are not accepted for any reason once the product has left our facility, but we will gladly replace any damaged or defective elements. If your order is missing bricks or contains a damaged part, please email us a detailed note at hello@brickerbuilds.com within 30 days of delivery. To expedite your request, please have your order number available. We will always do our best to accommodate your concern as efficiently as possible.

We are unable to make cancellations or exchanges once an order has left our facility. Due to the speed at which our team works to have orders shipped out to you, and limited size of our in-house customer service team, we cannot guarantee that cancellation or exchange requests will be processed before a product leaves our facility. When our team reads your request, we will make every attempt to cancel the order or make an exchange before the product ships.

If you have any questions about our refund policy, you can always reach us via the Contact Us page.


Policy for Digital Product Orders (e.g. 'Instructions Only')


Due to the digital nature of our business, we do not offer refunds for digital orders unless we can see that you have not yet accessed / downloaded the PDF instructions from our servers.

If you decide to purchase Bricks & Instructions through us after purchasing Instructions Only for the same product, we are happy to credit you for the value of the Instructions Only as this is included in the price for Bricks & Instructions. Please reach out to us via the Contact Us page if you'd like this credited to your account.

You can view a sample of our PDF instructions here: https://brickerbuilds.com/pages/poke-ball-instructions-pdf. If you have any questions about how to source bricks yourself, please reach out to us via the Contact Us page. We’ll be delighted to answer your questions!